Phone Number.

[AidenDenison]

I just changed my number, and am wondering if I am able to change it back because I made a mistake.

[softech]

@AidenDenison if you changed the number by mistake and it was done not long ago, PM CS agent will likely able to assign the old number back for you.    Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Ticket", click "Contact Us"  then choose a topic, click "Login", finally click "Click here to submit a ticket ↗" 
    (if unable to receive 2FA via SMS when login, click "Didn't Receive code" or "Resend Code")
     then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there     

[BKNS27]

@AidenDenison 

Do you remember which carrier you originally got the number from?

 Was it a Telus, Koodo or PM number?

[Sansan]

You can change your phone number 4 times per  30 day cycle.

To check if you can get it back, message a csa and ask them to check.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

It might go into a bucket and held for a few weeks before it's sent back to the original carrier and released to the general public.