Phone Number change failed

[kashpublic]

I am trying to change my phone number but keep on getting 'Phone Number change failed' message.  I have been using existing number for close to two years now.  New number I am trying to get is from same region/city that existing number belongs to. What could be the issue in changing the number and getting this error message?

[darlicious]

@kashpublic 

What type of device are you using?

[Anonymous]

@kashpublic 

your welcome dear

i hope the will answer to you as soon possible,

• Customer Service by CS_Agent, will Response by private message to you inbox
   Check your private message inbox (click on the envelope top right of your screen)

         Good Luck

[kashpublic]

@AnonymousThanks again. I have sent a private message to the customer support agent.

[Anonymous]

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@kashpublic wrote:

Thanks for a quick suggestion. I have tried chrome/firefox/edge and all giving the same error message. Also did clear out the cache and cookies. All my browsers are up to date.

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@kashpublic 

Only one way to solve your issue , explanation to Customer Support Agent by CS_Agent,

and the are nice service Team the will help you 100%.

you Have To Submit a Ticket To Customer Support Agent by CS_Agent,

Here’s how to contact Customer Support Agent by CS_Agent,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Service by CS_Agent. Click Here to get started.

• or you can send a private message to Customer Service by CS_Agent, by Click Here. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Service by CS_Agent, will Response by private message to you inbox
   Check your private message inbox (click on the envelope top right of your screen)

         Good Luck

[kashpublic]

Thanks for a quick suggestion. I have tried chrome/firefox/edge and all giving the same error message. Also did clear out the cache and cookies. All my browsers are up to date.

[Anonymous]

@kashpublic 

i suggest you can try it for a different Browser
and do clear cache and cookies for any Browser,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

for microsoft edge how to update your browser visit Here 

and Restart your computer, is will help a lot,

and if you use a home internet please do one thing take your power internet off for about

a 1 minute and put it back on,to refreshing your network,