Payment

[Susanspenc]

How do I switch from an old card to a new one

[HALIMACS · Accepted solution]

@Susanspenc 

Manage AutoPay

Would recommend doing this while in incognito mode:

1. log into your self-serve account

2. click the 3rd tab down on the left hand side, titled "Payments"

3. in the Pre-authorized area tap "Manage Payment Method"

4. then tap "Update Card Information"

5. from there, you'll be prompted to enter the complete credit card information with the new information

6. then tap "Save Payment Information" at the bottom

[Dunkman]

@Susanspenc 

Here is some more information about changing/updating credit card:

https://www.publicmobile.ca/en/ab/get-help/articles/update-or-remove-your-payment-card

Let us know if you have further questions. 

[esjliv]

@Susanspenc - log into My Account: https://telusidentity.telus.com/as/authorization.oauth2?response_type=code&client_id=cc26d3b9-3370-4...

And change the payment method yourself.

Have you ever created a My Account before? If not and you are a current customer (have been active within 90 days and have not ported out to another provider), you can submit a ticket here to: Create or forgot My Account email or password link