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Jmancia18
Good Citizen / Bon Citoyen

my Monthly anniversary date changed on its own it went from the 14 of the month to the 7 somehow so I topped it up but was still wondering how my phone kept working. I topped it up and my data did not reset and my balance did not go torwards my month pay. I would like a refund and to cancel this stupid service considering they can’t even get a proper phone line to talk to the customers

3 REPLIES 3

Jackhyf63
Town Hero / Héro de la Ville

I just saw announcement,they try to fixed the problem.

geopublic
Mayor / Maire

@Jmancia18 wrote:

my Monthly anniversary date changed on its own it went from the 14 of the month to the 7 somehow so I topped it up but was still wondering how my phone kept working. I topped it up and my data did not reset and my balance did not go torwards my month pay. I would like a refund and to cancel this stupid service considering they can’t even get a proper phone line to talk to the customers


@Jmancia18 

 

https://productioncommunity.publicmobile.ca/t5/Announcements/Fix-in-progress-Plan-data-not-renewing/...

 

geopublic
Mayor / Maire

@Jmancia18 wrote:

my Monthly anniversary date changed on its own it went from the 14 of the month to the 7 somehow so I topped it up but was still wondering how my phone kept working. I topped it up and my data did not reset and my balance did not go torwards my month pay. I would like a refund and to cancel this stupid service considering they can’t even get a proper phone line to talk to the customers


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