Payment problems.

[SihhanWang]

I got the plan is like $35 per month.

Also I already setting the Autopay Reward before ,so should be $33 per month.

But don’t know why my bank account it’s showing up I paid like $36.96(The public mobile show like only pay for $35),and the situation it’s been 2 times .

Thank you for answer .

 

[esjliv]

Hello @SihhanWang ,

The 1st payment you make with Public Mobile is always the full price plus taxes. Then any rewards are supposed to be deducted off your 2nd 30-day cycle bill.

Are you saying even your 2nd 30-day cycle did not get reduced by $4 ($2 1st time + $2 2nd time)?

Do have autopay enabled?

If this is correct then maybe contact the moderators to check why this is.

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 -  Click the bubble comment circle on the bottom right hand side of your screen, or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)

[JoyLuck · Accepted solution]

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@SihhanWang wrote:

I got the plan is like $35 per month.

Also I already setting the Autopay Reward before ,so should be $33 per month.

But don’t know why my bank account it’s showing up I paid like $36.96(The public mobile show like only pay for $35),and the situation it’s been 2 times .

Thank you for answer .

 

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You need to also pay taxes each cycle on your plan. 12% in this case.

33 + Taxes = $36.96

33 x 1.12 = $36.96