@Buysyw
First, login My Account using browser with Incognito mode.
If you can login, then paste the following link to access load funds page and you can load enough funds to resume servcie:
https://myaccount.publicmobile.ca/en/account/payment/funds/card
When loading funds for renewal, remember to add E911 fess if you are in the following provinces: AB, NB, NF, NS, NWT, NU, PEI, QC, SK
if you cannot login My Account, you will need to reach out PM support to sort out the login issue first. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there
