Payment failed?

[Sam116]

It shows $40 payment failed for US roaming. but shows payment received on pM site. however it doesn't update to next 30 days

[slusagm]

you said "update to next 30 days", you meant it is a plan renewal, right?   your service working? it could be just a browser cache or app cache problem.  Please login My Account again using Incognito mode.   Or on your phone, call *611 and confirm the cycle date

[Handy1]

@Sam116  Maybe try rebooting the device and check again to see if the roaming add on was added . But if you have been charged and still not there you will need to engage support to help fix for you .

you can use the orange chat bubble bottom right of screen  or send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage