cancel
Showing results for 
Search instead for 
Did you mean: 

Payment Update

Bma
Great Neighbour / Super Voisin

When is the credit card update issue going to be fixed?

2 REPLIES 2

Sansan
Mayor / Maire

Hopefully soon. My card is months away, but I'm soon going to start to worry I'm a bit

softech
Oracle
Oracle

@Bma not sure.  It has been an on and off issue for or so e people 

If it does not work the first time and you don't need to make a payment urgently, wait 24 hours and try again.  Also, please try using BOTH browser and Public Mobile App, some reported they have success after trying with the different method to access My Account. 
When you test with browser, try using Incognito mode
When you test with app and if app was already installed, uninstall it first, clear the cache for your default browser on the phone, then reboot the phone and reinstall the app

Also, while PM is not sending name/address info to credit card for posting payment, it looks like they still have some kind of validation now when updating new credit card.   So, make sure you have the correct address and postal code on your My Account's Profile and match those on your credit card.  Also, check the name on your profile.  If you have a very long name, maybe try shortening it with initials.

And, if you need to make payment urgently to resume service, you can get a voucher from SDM/London Drug/711/Shell and then load the voucher using *611 on your phone (or 1.855.4PUBLIC from another phone) to resume service first and then try updating the card again later

If nothing works, best to open ticket with PM support:

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there
Need Help? Let's chat.