Password not accepted and password reset doesn't work

[Rambo9902]

Password not accepted and password reset doesn't work: "Sorry, you've been locked out. Please contact Public Mobile for help."

I receive the email but when I click on it, it says its expired. 

Can I get assistance to help me reset my password.  Thank you, 

[jp2]

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.

• They are Public Mobile support employees who can help with your issue (More details).

• Click here to send them a private message. or use the @ symbol followed by Mod_Team with no spaces to bring their attention to this thread.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue.

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time]

• Messages are replied to during office hours, in the order in which they are received

• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.

• There is no need to send multiple messages.

How can I view my private messages between myself and a Community Moderator

• How to view and reply to your private messages