Password Rest

[jason95717]

I have tried the password reset times however I am not receiving an email to solve this issue as I've forgotten my password to get into my account. How long i have to wait and have other way can change the password?

[stonechucker]

It's not in the spam box -- it's not being sent out by Public Mobile.  I've been waiting for more than 24 hours for my 'test' email to arrive.

The issue is not resolved.

[Hmouda]

Try to check spam mail. 

[NDesai · Accepted solution]

You will need to send a private message to the Moderator_Team with your account info and they will rest from their end. 

More info on contacting mods:

Spoiler

How can I view my private messages between myself and a Community Moderator?

• Follow the directions in this post: http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

If I do need Moderator assistance, what information should I provide?

• Once the Community Moderator has responded to your private message, they will provide you with a secure validation link so they can authenticate your account information

• In order to validate your account information, you will be asked for 1) Your account number and 2) Your PIN number

What are the Contact Support’s hours of operation?
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:00PM (EDT)