08-11-2019 05:54 PM - edited 01-05-2022 06:22 AM
Hi Mod,
I am trying to password reset my account (e-mail address and account number removed) but is it giving me error"ForgotPassword/LoginUnsuccessfulUser_LoginDisabled". Please help.
Thanks,
Minh
edited by computergeek541: personal information removed
Solved! Go to Solution.
08-11-2019 06:32 PM
Vouchers are available at recharge.com as well for a few more cents on the dollar. That might be the quickest way.
08-11-2019 06:27 PM
No live agent with public mobile.
If you want to restart your service, you could buy a payment voucher either instore or online (via recharge.com - service fee applies). Dial 611 to apply voucher to get your service started again.
08-11-2019 06:26 PM
Is there a faster solution? I just want to quickly update payment method
08-11-2019 06:24 PM
08-11-2019 06:18 PM
Thanks, i sent mod a private message. How long does it generally take for them to reply?
08-11-2019 06:17 PM
nope service ended today.
08-11-2019 06:13 PM
@minhly89Do you still have service?
08-11-2019 06:05 PM
Hi @minhly89
This thread had a similar issue:
https://productioncommunity.publicmobile.ca/t5/Self-Serve/reset-password-not-working/td-p/207774
The moderator answered by asking the person to contact them with their phone number and pin. I guess that could be your best bet
You can message the moderator by clicking on the message icon -> new message-> send to -> moderator team
08-11-2019 05:58 PM
Hi Mod,
I am trying to password reset my account but is it giving me error"ForgotPassword/LoginUnsuccessfulUser_LoginDisabled". Please help.
Thanks,
Minh
08-11-2019 05:57 PM
@minhly89 wrote:Hi Mod,
I am trying to password reset my account (e-mail address and account number removed) but is it giving me error"ForgotPassword/LoginUnsuccessfulUser_LoginDisabled". Please help.
Thanks,
Minh
edited by computergeek541: personal information removed
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