PUK code

[Yvonne1020]

Where and how to get the Puk code for my SIM card?

[HALIMACS]

@Yvonne1020 

What is the message you're getting?

If you're getting:

 "SIM network PIN blocked. Enter SIM network PUK." on a Samsung phone then call Samsung at 1-800-726-7864 and they will give you a code to unlock it. They'll want the IMEI of the phone in question.

If any of these:

• "SIM network unlock PIN"
• "SIM ME lock code NP"

• "SIM not Supported"

• "SIM locked"

• "Network Unlock Code"

• "SIM PUK code

• "Network Control Key"

• "Master Unlock Code"

• "Network PIN",

These mean the phone is locked to a previous provider. You'll need to contact them to unlock the phone.

If any of these:

• "PIN unlock key (PUK)"

• "Enter PUK Your SIM cannot be accessed"

• "Locked SIM"

then contact support:

To contact a Customer Support Agent, there are 2 methods:

1. Use the ticketing system for a faster response time. Click here to create a support ticket, then type Customer Support Agent, then Contact Us,  or, 
2. Send a private message to Customer Support Agent by clicking here.  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

[hairbag1]

@Yvonne1020 

what message are you getting asking for PUK ?