@barbados wrote:
I LOST MY LOGIN INFORMATION AND PASSWORD, BUT HAVE MY PHONE NUMBER, SOMEHOW THE PAYMENT WERE COMING OUT AUTOMATICALLY BUT SOMETHING HAPPEN AND NOW NY PHONE IS CUT OFF
PLEASE CAN ANYONE HELP
If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en
If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
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During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
