PAYMENT INFOR

[iramsharma]

Hi,

I'm currently on $35 plan (1.5GB). I've been charged $39.25 from my bank account. Rewards have not been applied to the payment ($6). If you can please refund back my extra money that will be great for last two months.

[Lieux]

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@JackQuint wrote:

I'm assuming he was asking about to do a network reset:

1. Settings
2. General Tab
3. Backup & Reset
4. Network Settings
5. Network Settings Reset 
6. Reset Settings (you will have to confirm this step)

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Why do you say that? It’s about payment issue here....

[JackQuint]

I'm assuming he was asking about to do a network reset:

1. Settings
2. General Tab
3. Backup & Reset
4. Network Settings
5. Network Settings Reset 
6. Reset Settings (you will have to confirm this step)

[Lieux]

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@iramsharma wrote:

Hi,

I'm currently on $35 plan (1.5GB). I've been charged $39.25 from my bank account. Rewards have not been applied to the payment ($6). If you can please refund back my extra money that will be great for last two months.

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You can see the details of your payment on your self serve account tab PAYMENT and PAYMENT HISTORY. If you can’t see the rewards here write a message to the moderator here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and give them details they will help you. Waiting time is few hours to 2 days.

[NDesai]

@iramsharma Please post a screenshot of your payment history from your self-serve account so we can see what happened. Make sure to hide any personal info. Rewards didn't apply is a very rare case. 

[missorange]

you need to send private message to Mod team, they will make adjustment for you. the correct pmt dhiuld be (35-6reward) plus tax