Overcharged

[Riptide247]

I have a problem simlar to that posted here:

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Overcharged/m-p/204043#M14167

I have completed this back in january, but calculating, only now have I realized that I have been overcharged. After upgrading my plan to make get more data for my phone, I have been charged an extra amount a month into my 90 day plan. In other words, I have been charged for the three months which I have not used up to the full extent, when I only wanted to upgrade my plan and pay the difference between the two plans. Instead, I was given a new price, which restarted my plan back to day 0. Any solutions or ways to contact support about this? Thanks!

@Moderator_Team

[Acekiller]

the data not resetting is the only thing that PM was wrong

[srlawren]

@Riptide247 does your plan include "3G" speed data?  (Here's how to tell if you're not sure.)  There is a bug with "3G" speed data plans where they do not reset back to zero upon renewal. I can imagine it might affect plan changes cycle resets as well.  Please contact the moderator team for assistance, they are aware of the bug and know how to reset your data amount as a workaround.  

more info:

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[will13am]

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@Riptide247wrote:

I see how they can get away with this from a legal perspective, but this is by no means ethical. ADDITIONALLY: My data from that month remained the same! In other words, they restarted my payment cycle, but the data did not even reset, it continued on from the number before my payment for the new cycle!

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This practice is totally legal and covered by the terms of service.  When you sign up for the plan you were offered an opportunity to review the terms of service.  By accepting the service you agree to be bound by it. 

[Riptide247]

I see how they can get away with this from a legal perspective, but this is by no means ethical. ADDITIONALLY: My data from that month remained the same! In other words, they restarted my payment cycle, but the data did not even reset, it continued on from the number before my payment for the new cycle!

[Luddite]

You cannot change your plan in the middle of a cycle without losing the unused portion - that's how prepaid works.

However, the moderators will consider your situation if you click this: message to moderators to send a private message to the moderator team with your phone number, account PIN, and an explanation. Moderator hours are: Monday - Friday 9AM (ET) - 9PM (ET); Saturday - Sunday 9AM (ET) - 7:00PM (ET).

Good luck.