Overcharged? Charged-twice? What to do in these payment-related situations?

[alamfaha]

If we are mistakenly overcharged more than the promised amount, or if we are charged twice by mistake, what are we supposed to do? Should we contact our credit card company or should we contact a moderator?

Your responses are greatly appreciated.

Thanks

[Mary_M · Accepted solution]

Hey @alamfaha,

thank you for reaching out to us !

Yes, we are surely qualified to look into billing issues - please feel free to send us a private message 🙂

Regards,

Mary

[SD08]

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@alamfaha wrote:

Thanks. So the best things to do is to private message a moderator.

Are any moderator(s) specifically dealing with payment/billing related issues?

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All the moderators listed on this contact info page are qualified to deal with any issues that mods handle, including billing:
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

[alamfaha]

Thanks. So the best things to do is to private message a moderator.

Are any moderator(s) specifically dealing with payment/billing related issues?

[MoreYummy]

Over charged by public mobile side should be refunded by public mobile by contacting one of the MOD.  Be prepared there is wait time now as its very busy to fix all the promotions related issue.  @CS_Agent

Send them your account information that has double payments.