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Overcharge

Arman
Great Citizen / Super Citoyen

My account overcharged twice. 

How do I get the credit back

3 REPLIES 3

will13am
Oracle
Oracle

@Arman , usually customers go for account credits when over charged.  Getting a refund takes a long time and if you are staying, account funds can pay for future service. To correct billing errors, you need to contact the moderator team.  The moderator team can be reached via private message using this link.  Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

geopublic
Mayor / Maire

@Arman wrote:

My account overcharged twice. 

How do I get the credit back


@Arman  If you Dial *611 is there a balance in your account? If not you need to contact the Moderator_Team by sending the a message using the envelope icon on this page.

Anonymous
Not applicable

@Arman wrote:

My account overcharged twice. 

How do I get the credit back


If you're not tight on money then if the "overcharge" is there in your Available Funds then it'll be ready for your next renewal. Renewals always take from Available Funds first before going to autopay (if set up).

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