Out of Service Issue

[Sweetpea17]

cannot make or receive phone calls or send or receive text messages. Payment is up to date. It says Out of Service!

[Sweetpea17]

Thanks for everyone's help. It just started working although I did the reset network quite a while ago. I think it was maybe Telus outage but when I checked online it said no outages.. Good news is my phone is working again 🙂

[Moses_B]

@Sweetpea17 We apologize for the inconvenience. We sent a private message, please review your community inbox.

[Sweetpea17]

I have done all those things and tried to submit a ticket and it says something went wrong, so cannot even submit a ticket for help.

[BKNS27]

@Sweetpea17 

Make sure it is Network Reset and NOT Reset All.

The network reset will erase your home wifi so you need to reconnect and enter the wifi password to reconnect.

All your apps will remain.

[Sweetpea17]

When I select Reset network settings a warning pops up saying the reset can't be undone once I do it? Will I lose all my information or will it cause a problem?

[BKNS27]

@Sweetpea17 

You might want to check to see if there is an outage in your area.

https://istheservicedowncanada.com/status/telus/map#google_vignette 

[slusagm]

Reboot the phone and Reset network settings and test

also, test your sim card using another phone if you have a physical sim.  

if you cannot make it working and account is active, you will need PM to check.   Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA  code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.)    When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble using Chatbot to open ticket, then message PM using this link:
    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox,  between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage