Other

[DarrellAdams]

Need a Sim PUK

[slusagm]

@DarrellAdams if eSIM, you can simply get a new one.  if your last eSIM was bought 15+ days ago, it should be free

Download Public Mobile ap on the new phone and login.  Then go to Account -> Purchase Sim card and choose eSIM and buy and install

[DarrellAdams]

esim

[DarrellAdams]

 PUBLIC MOBILE SIM IN GALIXY S21

[slusagm]

You sure you want the sim card puk? There are different puk the phone can ask for.  What is the error message you got? What brand of phone you have?

[Chalupa_Batman]

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@DarrellAdams wrote:

Need a Sim PUK

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Hi @DarrellAdams 

Here's how to get it.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.