hi @NoriT
PM is a prepaid provider and do you have provide refund. If your old plan renewed on March 7th and you made a plan change using Change Now today, you wasted 28 days of services on your old plan that was renewed 2 days ago
But we heard PM agent was able to help to cancel the immediate plan change. Try to get to them today and hope they can do you a favour
submit a ticket with CS Agent using Chatbot here:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
(If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
