@Nicholas7 wrote:
I set up an account (not this one but the same name) and tried to transfer a number but it did not work and I was assigned a new number. I don't have access to that number and now when I try to log in, it asks me for verification codes sent to both my email and this new number. I would just like you to transfer the number from Bell again. Thank you.
Hey @Nicholas7
Try restarting your phone. If that doesn't work, you can always try resetting your Network Settings as the old Bell settings may be affecting things. If that doesn't work, you can create a ticket to a CS Agent for assistance.
The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
