Number Port not working

[mverl456]

I'm not having any luck moving over my PC Mobile number to PM.  I've gone to the change my number screen and entered in the # I want the plan/sim to associate with.  The PM account has a different email than my PC Mobile/Koodo account now, but still no luck. 

The error message is the standard we cant transfer the number, check spelling, pick a new one, or ask the community.   Figure number ports can't be that difficult but I can't figure out why it won't let me pass that check

PC Mobile/Koodo account is still active, phones are unlocked.

thanks for your help
 

[mverl456]

Thanks

[mverl456]

Thank you both, I'll send them a DM

[GinYVR · Accepted solution]

@mverl456Email difference between your PC / PM accounts shouldn't matter. If you still have trouble you might just contact the Moderators with this link. In the subject line. tell them you want to port <Original 10 digit code> to Account #<your account #>

Tell them all the pertinent information.

You should hear from them under 48 horus.. they reply via the icon on the top right like this:

Response from Moderator TeamClick on the Icon and you should see a message from the Moderator_Team

Message from Moderator_Team

[RossN]

Hi you may want to talk to a moderator click here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437