Nothing is working

[Felix12312]

Hello, so i just recently switched over from koodo to public mobile and after about a day of waiting, i was sad to see that nothing is working. No data, cant call or text, cant transfer my koodo nunber over. ive tried every solution i can on the forums, but none seem to work. Pls help

[CaNuCk07]

Here are some links to assist.  1 is how to contact moderators, 2 is what information to include when contacting.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/All-you-need-to-know-about-our-Communit...

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-me...

[hung52]

Easy way is to Contact a Mod.

You must include your:

email address,

Simcard #,

Porting number,

Old account #,

your full address and your full name. 

[CaNuCk07]

Koodo and PM share the same network so phone comptability should be causing this issue.

[Ahmedlatifi]

have you tried restarting your phone, or putting the sim into different phone, sometimes phones are not compatible to CDMA, try checking your phones compatibility over here: https://publicmobile.ca/en/on/get-started

[nishufan]

Hi @Felix12312

   Sent private message to our moderators with you kodoo account number and your phone number. They will help you asap. Thanks

[dubcanada]

Have you sent a message to the moderators?