Not receiving incoming calls

[y-rowaida]

I just join Public Mobile

I don’t receive any incoming calls ,they all go to voicemail ,I don’t why !! If anybody can help will appreciate 

[sakibomb]

It might happen if you're located at a place that has weak signal when you received the call!

[mimmo]

@y-rowaida can you provide some additional details?

Does any other feature work? Outgoing calls?

What phone are you using?

New number or porting a number?

Is the voicemail from your old provider( indicates failed or in progress port) .you can use your old number in these situations

[RobertQc]

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@y-rowaida wrote:

I just join Public Mobile

I don’t receive any incoming calls ,they all go to voicemail ,I don’t why !! If anybody can help will appreciate 

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If you just ported, it takes some time, every hour or so remove your battery / restart your phone. It can take time on your first port over and there can be weird issues for a short period of time.

You should be able to stick in your old sim card if this was a new port to receive incoming calls.

If the issue continues you may have a partially completed port but most often ports just take a bit longer. One of the moderators can take a look, see if they need to do something to move it along.  Click this to send them a message

I know it can be a little frustrating to wait but send a message to the moderator team and include your name, account number and/or phone number and pin number and they will get back to you asoon as they can between Monday-Friday 9am-9pm (EDT) and Satuday-Sunday 9AM-7:30PM (EDT)

For more information about contacting a moderator Click Here