Not receiving calls, nor receiving/sending sms after porting

[Plumpto81]

I recently (two days ago) switched from Fido to Public Mobile, bringing my phone number with me.  I thought the porting went through properly when I was able to call out, but it turns out I am unable to receive calls (goes straight to voicemail) and no sms are going through.  I think this means the phone only did a partial porting.  What is the solution to fix this so the phone works properly?

Thanks,

Chris 

I went from a physical sim (Fido) to an Esim (PM), so I am not sure if that has anything to do with it.  

[Plumpto81]

Tried the recommendations, nothing successful.  Looks like other people are having the exact same issue.   

In my mind, the phone number has not been fully ported,  and I don't know how to fix that.  I bought a physical Sim,  thinking that would do the trick,  but still not receiving calls nor sending receiving texts.   My voice mail seems to still be from my old carrier.

[TheSterlinger]

@Plumpto81  read this thread and see if it will help you.

https://productioncommunity.publicmobile.ca/t5/Announcements/Number-Transfer-Troubleshooting-Steps/t...