So everyone says "contact the moderators" except one who asked for (but didn't receive) a payment history screen shot. I thought we were here to take some of the load off the moderators, not to teach customers how to contact the moderators? I know that a course in that IS needed if someone has to contact them but let's brainstorm and eliminate some of the obvious things first.
@sashamooney
When you say your renewals haven't been using your rewards have you confirmed this by comparing what you were charged to your credit card assuming you are on Autopay? Don't forget there is tax added to the amount that you are charged so if you just have $2-$4 in rewards, depending on your plan the rewards can be about equal to the tax amount.
Right at renewal your accumulated rewards move up to available funds and then help out with your renewal cost. Then at the end of the renewal process, maybe a few hours later some of your automatic monthly rewards are added back to the rewards area right away to be used a month later. Rewards like Autopay and Friend Referrals instantly get added back. Thus if you aren't looking carefully it looks as though they just stayed there. You have to compare what you were actually billed to know for certain that they aren't being used at renewal.
AE_Collector
