Not getting full data

[kchu]

I am suppose to be on the 12gb / 90 days plan , but my data usage only shows 6gb / 90 days . 

Pick & Pay
This plan includes: -
- 12GB Data
- Expired
- Unlimited Canada-wide Talk
- Unlimited International Text

My Data & Add-Ons
Data & Add-Ons Amount Used

6GB Data
1368.868 / 6144 MB

Please help 

Thanks

Ken

[ShawnC13]

ooops already answered no need for my post LOL

[kchu]

it is from 1 account

Thank you. I will reach out 

[SD08 · Accepted solution]

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@kchu wrote:

I am suppose to be on the 12gb / 90 days plan , but my data usage only shows 6gb / 90 days . 

Pick & Pay
This plan includes: -
- 12GB Data
- Expired
- Unlimited Canada-wide Talk
- Unlimited International Text

My Data & Add-Ons
Data & Add-Ons Amount Used

6GB Data
1368.868 / 6144 MB

Please help 

Thanks

Ken

---

@kchu

If your "Pick & Pay" and "My Data & Add-Ons" sections are quoted directly from your account, then it looks like something is indeed wrong, as the two figures don't match.  You should have a moderator look at your account.

Click this Moderator_Team link to send a private message for assistance.  Include your phone number.  More info on moderators:

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...

[kchu]

That was actually a year ago with the 12gb promo. it ran for about a month in the fall I believe .

I just assumed it switched but it didnt look like it .

[collin1215]

When did you sign up? DId you switch from on from the Freedom Mobile promotion?