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Not able to receive some txts

Mimis
Great Neighbour / Super Voisin

For the past week, some of my contacts have not been able to txt me. Their txts gets bounced back.  What cld be the problem?

2 REPLIES 2

esjliv
Mayor / Maire

@Mimis - texts not going through could be a weak or issue with network on either end. 

Also, both iMessage and Chat Features (RCS Chats), require a wifi connection or data enabled to send/receive texts.

  • if iMessage and you are out of data for your current cycle be sure to have SMS and MMS enabled in the settings of your device.
  • if you are using android and you use Chat Features (RCS Chats), then I suggest you turn that off, as it requires wifi or data to send/receive texts.

Disable your Chat Features (RCS Chats): 

  1. Open Messages
  2. Tap More options > Settings > Chat features
  3. Turn Enable chat features off

 

Some troubleshooting to try below:

  • restart your phone
  • toggle into and out of airplane mode
  • perform a Reset of the device's Network Settings
  • move your sim card to another phone to see if services works

dust2dust
Mayor / Maire

Android or iphone? Can you make and get calls? Browse the internet not of wifi?

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