hi @TinaJoel
Sim card delivery can be 3 days to 3 weeks here. Also, there were many activations around 2 weeks ago and the fulfillment center probably had too many sim cards to send out
But ask PM support agent for status update, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Better to ask if you can pickup another one from a nearby Telus or Koodo store instead of wait longer to have them resend a new one
