01-27-2026 11:54 AM - last edited on 01-27-2026 12:02 PM by computergeek541
How long does it typically take a CS agent to reply to a message?
Asked about a Sim card that does not work 2 days ago. No reply yet.
Solved! Go to Solution.
01-28-2026 01:01 PM
Still waiting too. 4 days for me.
01-28-2026 10:52 AM
@AbbyUser1 did you receive any response from CS agent? I am still waiting.
01-27-2026 12:35 PM
I have also been waiting for 2 days. No reply whatsoever.
01-27-2026 12:01 PM
@LeePublic1 wrote:They are super overwhelmed by the promotion, it'll take a while to clear the backlog.If you're still having trouble, go to the chatbot and type "Support ticket".Start a Chat
They are super overwhelmed by the promotion, it'll take a while to clear the backlog.
If you're still having trouble, go to the chatbot and type "Support ticket".
Start a Chat
The customer has already opened a ticket. Opening more tickets can actually cause more backlog.
01-27-2026 12:00 PM
FYI They replied me like half days frequency
01-27-2026 11:57 AM
