No network

[randeepsingh]

I'm getting any network and have tried everything. What to do?

[__1]

This is interesting how it happened to me too this morning.  I had no service no matter what I did and had a ticket opened with the network team by the mods. Now all is fixed. 

I'm a new PM customer a few days ago with a new phone number. 

[BKNS27]

@randeepsingh 

Did you port over to PM or picked a new number?

I am assuming you are using the PM SIM in Canada.

[Anonymous]

---

@randeepsingh wrote:

I don't have any other sim of Canada. My native country sim is working fine. I don't know why this issue is happening. How to contact to Public Mobile?

---

@randeepsingh 

you Have To Submit a Ticket To Customer Service by Moderator Team,

Here’s how to contact customer service by Moderator Team,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.

• or you can send a private message to Moderator Team  by Click HERE. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,
• explanation to them nice Team and nice service.

      Good Luck

[randeepsingh]

I don't have any other sim of Canada. My native country sim is working fine. I don't know why this issue is happening. How to contact to Public Mobile?

[Anonymous]

 @randeepsingh : Are you the original owner of the phone? If you have access to another working SIM from wherever it might be interesting to see if it works.

[randeepsingh]

I bought the Sim yesterday and it working till this morning. Call and internet both. But now no service is coming

[Anonymous]

 @randeepsingh : Are you new here or was it working some time earlier? Do you mean internet? Or do you mean even just Public Mobile?

[Anonymous]

do one thing Make sure your phone is off before removing your SIM card,

and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,  

and do again Rebooting your phone means to turn off your phone and turn it back on again.

How to reset network settings on an IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit  HERE 

and go Changing APN Settings On An IPhone

click HERE 

How to reset network settings on an Android device

1. Open the Settings app on your Android.
2. Scroll to and tap either "General management" or "System," depending on what device you have.
3. Tap either "Reset" or "Reset options."
4. Tap the words "Reset network settings."

   or visit  HERE 

and go Changing APN Settings On Android device

click HERE

Ensure you have the correct APN settings by visiting HERE.

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.