06-17-2020 05:48 PM - edited 01-05-2022 12:13 PM
I'm paying for data I can't seem to get . My husband and I both purchased the 25 dollar plan over a week ago and checked both of are phones before to see if they were compatible and they were. Not sure where to go from here ,tried chatbot and checked everything they told me to try . .....I'm lost !
Solved! Go to Solution.
06-17-2020 07:44 PM
Thank you so much everyone ! We have data now ,couldn't of done without you guys !
06-17-2020 07:34 PM - edited 06-17-2020 07:53 PM
@Lorraine11 have been advised to tell you to to leave the last two settings, that refer to MVNO blank. Thanks @CFPartDeux .
06-17-2020 07:18 PM
@Lorraine11 try that. If it fails. Do a network reset and restart your phone. Samsungs usually fetch their own data settings. Enable data and try sending an mms message and surfing the internet. Stay safe.
06-17-2020 07:17 PM - edited 06-17-2020 07:17 PM
here is a quick 1 min video on how to change your APN on an Samsung galaxy S3. https://m.youtube.com/watch?v=Is6vBoD32ug
BTW I used to have that phone and loved it when I had it! 😸
06-17-2020 07:12 PM
My phone is a samsung galaxy 3
06-17-2020 06:46 PM
@Lorraine11 wrote:Okay ,I edit my excess point ,but I can't see where it says save.
Depending on your phone's software version, some will have a sepearate menu that you can choose save from, while on others, you would simply press the back button.
06-17-2020 06:46 PM
For some phones it is just a simple check mark in the top right or bottom of the page.
see picture:
06-17-2020 06:44 PM
Okay ,I edit my excess point ,but I can't see where it says save.
06-17-2020 06:11 PM
@Lorraine11 wrote:I'm paying for data I can't seem to get . My husband and I both purchased the 25 dollar plan over a week ago and checked both of are phones before to see if they were compatible and they were. Not sure where to go from here ,tried chatbot and checked everything they told me to try . .....I'm lost !
@Lorraine11 When data is not working it means that you don't have the correct APN settings. If you have newer iPhones the APN setting get automatically set. If you have LG G series phones then you need to do a network reset before data works. For any other Android phones your APN settings should be as follows:
06-17-2020 06:04 PM
@Lorraine11 when was the last time you restarted your phones?
06-17-2020 05:51 PM - edited 06-17-2020 05:52 PM
@Lorraine11 wrote:I'm paying for data I can't seem to get . My husband and I both purchased the 25 dollar plan over a week ago and checked both of are phones before to see if they were compatible and they were. Not sure where to go from here ,tried chatbot and checked everything they told me to try . .....I'm lost !
I'm going to assume that phone calls and text mesasging is working.
Since you've both just became customers, this is most like a device settings issue, specifically APN settings.
Here's a good place to start:
06-17-2020 05:50 PM - edited 06-17-2020 05:52 PM
@Lorraine11 whats the make and models of your phones? Thanks. Also, log into your self service accounts and see if you have data. It should look like this xxx/ xxxx at 3g speed. See below. If it isnt there, then its done
If there is , there may be a problem with the APN settings.