No data

[Bmoff]

So i payed my bill 3 days ago data worked fine untill today.. now I get a x where is says lte and I checked my usage and still have 3gb remaining.. is this a service issue with everyone or what's going on? Been a customer for years never had a problem thanks all

[gpixel]

@Bmoff yeah this was happening to me too, I would just switch to HSPA then back to LTE.. idk what it was.. I just recently downgraded to the 1gb plan since Ive been on wifi more often. so I haven't been able to monitor it... one thing you can do is reset your network settings

• open your settings
• scroll down and tap system
• tap reset
• tap network settings reset
• tap reset settings
• tap reset settings again
• restart your phone

[will13am]

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@Bmoff wrote:

Not in a basement but in the the city maybe that's why? It's a Motorola g8 and it's been working fine on the lte bands I checked it all before so unless they changed it it should be compatible.. also it worked for months on lte no problems legit just started today!

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It could be a local network issue.  If the conditions persist, then it is likely a phone problem.  

[geopublic]

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@Bmoff wrote:

Not in a basement but in the the city maybe that's why? It's a Motorola g8 and it's been working fine on the lte bands I checked it all before so unless they changed it it should be compatible.. also it worked for months on lte no problems legit just started today!

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@Bmoff  Moto G8 has great LTE band support so that is definitely not an issue in your case. 

[Bmoff]

Not in a basement but in the the city maybe that's why? It's a Motorola g8 and it's been working fine on the lte bands I checked it all before so unless they changed it it should be compatible.. also it worked for months on lte no problems legit just started today!

[geopublic]

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@Bmoff wrote:

Thanks!! Switching to 3g worked for now at least I have some data but whenIwhen switch back to lte it works for a bit then stops again 

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@Bmoff  That means the LTE connection in that are is weak. Are you in a basement or underground? What kind of device are you using? Does it support most of the LTE bands that PM uses?

[Bmoff]

It's newish but it's been working great for months but I'm not in my area atm maybe it can't find a lte signal? 3g is working fine now

[Bmoff]

Thanks!! Switching to 3g worked for now at least I have some data but whenIwhen switch back to lte it works for a bit then stops again 

[Anonymous]

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@Bmoff wrote:

So i payed my bill 3 days ago data worked fine untill today.. now I get a x where is says lte and I checked my usage and still have 3gb remaining.. is this a service issue with everyone or what's going on? Been a customer for years never had a problem thanks all

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Did you check that usage in the self-serve? Or your phone?

Is this a newish-to-you phone? Or have you had it for some time?

[gpixel]

@Bmoff 

• try restarting your phone
• toggle airplane mode on/off
• checnge your preferred network to 3g for a minute then back to LTE