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[Bstg]

Hi. I registered 2 devices and now my phone number is the wrong one.  I need to change it back to the original one I transferred from previous provider 

[hTideGnow]

HI@Bstg 

please submit  ticket by direct message using husband's community account:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to the  Community inbox within 2 to 4 hours, please check  inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Bstg]

I have tried rebooting and resetting 

[slusagm]

you aware PM system is one email one account? did you use two different email addresses to open 2 accounts for the 2 lines? 

you need PM to sort it out.  Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA  code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.)    When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble using Chatbot to open ticket, then message PM using this link:
    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox,  between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage