No access to my plan after payment

[Alicia5]

I have updated my plan and paid for it but I do not have access to the data yet. It has been a few hours since I changed and paid for a different plan. I understand the changes should have taken into affect immediately. 

[Alicia5]

Thank you, after rebooting my phone my data worked. That would be helpful to have on the website to avoid contacting customer support. 

[Alicia5]

How do I do this?

[Alicia5]

I ran out of data. I decided to upgrade my plan from 40$ to 45$ and clicked on change plan right away. 

I still do not have access to my plan but my profile shows i have already paid and made the change. When I try to make the change again just in case it didn't work it tells me I already have the funds and that I already have that plan. 

[kselmak]

Hi @Alicia5 

If you need to renew early you will need assistance of moderators

Private message to Moderator_Team

[esjliv]

Hello @Alicia5 ,

It is recommended to "Change on next renewal date". It will automatically start the new plan when your plan renews.

I would not recommend "Change plan now", since you will be charged right away for the new plan and lose out on the $'s you already paid in your current cycle.

But if you need to update your plan right away, then ensure you have the available funds in your account.

EDIT: Reboot your phone after any of these changes to help to take affect.