No One Cares At PM

[Mimi33]

On December 27 my plan and my account became a disaster. I had 3 renewal dates between Dec 15th and Jan 13th. Every two weeks I get charged eight dollars for an add-on by the system. On March 5th after the agent refunded the money once the saw I did not purchase the add on he told me it would not happen again. I have been told this 7 times.  I have been in Florida since December 26 and have not touched my account. I have been in contact with seven different agents and each time they bumped my issue to a higher tech level. I have 2 different renewal dates and have been charged hundreds of dollars and the agents just refund the money after I explain my issues. Is there any way that I can get someone at PM to notice me and fix the account?  I have asked someone to monitor my account and nothing happens. I was told that they are still working on it and it has been three months now. I don’t want to leave public mobile but all they are doing every two weeks when I see these charges coming is put a Band-Aid fix on it. I can’t even change my own plan unless I do it immediately which is not sensible. The box to change it on the renewal date is not highlighted so I can’t click on it. Anyway enough of my ranting. Can anyone out there help because PM does not seem to care. 

[HALIMACS]

Well I would, @Mimi33 .

Truth be told, if my experience was the same as yours (and I could not associate the problem with something I did or didn't do), I likely would have moved to another provider by now.

[Mimi33]

That would be amazing. What a wonderful idea. It is sad that I have to go out to the forum and badmouth PM to get some real help. I guess I should suggest this?

[JL9]

Yes, hopefully a resolution that will deal with it once and for all. 

[HALIMACS]

@Mimi33 , I'd never normally tag a PM staffer directly in a reply, however this sounds ridiculous. 

This is not worth your continued effort and it would seem to me the least PM could do would be to provide you with a complimentary account until they're able to remedy whatever the account issue is.

@J_PM , would you concur?

[Mimi33]

Thanks but it have had 7+ tickets and it’s been bumped to their highest level. Right now for instance it shows my renewal date as March 25th at which time my plan will go from $15 a month ( I reduced it for my Jan and Feb renewal as I am not using phone). I was charged on March 15th for $15 plus an $8 add-on with no rewards of which I have $5 per month. My account shows renewal date of March 25th at which time my plan bumps up to $25 less rewards. I don’t even know my renewal date now as this happens every two weeks. I could cry I am so stressed. I am almost 70 years old and get no help from PM. It’s very impersonal. Just keep charging me every 2 weeks and then makes me explain a over and over this complicated mess and beg for my money back

[JL9]

You may want to bump this over to the Support section as opposed to the lounge. In any event, opening a ticket is probably the best bet and getting in contact with a customer agent to see if you can nip this in the bud once and for all.