No Mobile Data After Switching to Public Mobile (Calls Work, 5G Signal Showing)

[paperone]

Hi, I recently switched to Public Mobile from Telus and my mobile data is not working.

I can make calls and texts, and I see a 5G signal icon, but there is no internet connection.

Here’s what I have already tried:

• Restarted my iPhone
• Airplane mode on-off
• Turned data roaming on
• Reset network settings

Is it possible my Public Mobile data provisioning may not be active on the backend?

Could someone please give me suggestions to enable mobile data?

Thank you!

[paperone]

It sucks to have no data. Sorry for hearing from you.

My data is working now.  This is I got my data back!

1. deleted old sim
2. restart iPhone and reset network setting
3. set public mobile sim as PRIMARY
4. turn roaming on
5. waited for few hours...

I ported in from Telus this morning. I immediately got message as "welcome to Koodo service", then I was able to text but no data worked at this time. Issued CS ticket after asking this community. After several hours, my data suddenly started working. I have not hearing from CS agent yet, I guess they could reset system in background. Or simply my port in was not finished.

Hopefully, you will get data soon.

[Neshiah]

Nice! I’ll be patiently wait for them to do that too. Thank you! This deal is the best I got so far so I think CS are all busy for a lot of users switched to PM.

[Jenn_lau]

the CS agent gave me credit to buy a new e-sim, install and activated the new esim. then it worked

[Neshiah]

They must have done something on their end. Sighh

[Jenn_lau]

yes, i had no data since new sub on Jan 23. I have data now. All services functioning now. 

[Neshiah]

Hello! Is your issue fixed now?

[Jenn_lau]

i got a response! the agents are alive in the ticket mountain... somewhere... hope you get a response soon

[Neshiah]

Same issue 😞

no replies from agents 

[celinen]

Having the same issue. I tried resetting network settings and even deleting the old eSim. Both didn't work. I have an iPhone and tried adjusting apn settings, and it doesn't let me change it. I submitted a CS ticket and waiting for a response.

[hTideGnow]

hi @paperone 

you can, but you need to know how to manage the data.  Some people put the wrong label (Primary/Secordary/Travel) and caused conflict.  For troubleshooting, we usually make sure only one is active to confirm if the account was setup properly 

you said your data stopped working again? is the PM sim still the only one enabled and set as Primary? Try Reboot phone and click Reset network settings again

[paperone]

It lost data again…

Requested CS-agent help.

[Jenn_lau]

You are lucky! I removed the physical old sim. reset network setting just now. Still no data. 

[paperone]

Hi @hTideGnow 

Thanks for reply to me. 

It did work to me once I deleted old sim and reset my iPhone.

I still wonder why PM can't use data without deleting TELUS sim. Are we not able to use both TELUS and PM carrier as dual sim?

[paperone]

Hi@Jenn_lau 

Have you tried to delete old sim not just turned off? 

If not, follow @hTideGnow' suggestion. Don't forget to restart your phone.

Deleting old sim made me a little bit scared, but I am happy right now!

[paperone]

Hi @hTideGnow 

Thanks for reply to me. 

It did work to me once I deleted old sim and reset my iPhone.

I still wonder why PM can't use data without deleting TELUS sim. Are we not able to use both TELUS and PM carrier as dual sim?

Hi@Jenn_lau 

Have you tried to delete old sim not just turned off? 

If not, follow @hTideGnow' suggestion. Don't forget to restart your phone.

Deleting old sim made me a little bit scared, but I am happy right now!

[hTideGnow · Accepted solution]

hi @paperone 

you removed the old carrier sim card and disable old carrier sim? check again

and make sure PM sim card is enabled and set as Primary

but if same, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage       

[Jenn_lau]

same issue, been out of data since friday night. waiting for customer ticket since Saturday morning. you should submit a ticket.