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06-08-2016 07:22 AM - edited 01-04-2022 02:44 PM
I don't get LTE even when in LTE areas.
Solved! Go to Solution.
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11-11-2016 11:03 AM
Hello all. This solution worked for me as well. Thank you.
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11-07-2016 11:22 AM
This solution also worked for me as well.
Cheers!
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06-10-2016 07:53 PM
glad you got it sorted out. Enjoy the phone and service.
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06-09-2016 07:26 PM
Well using Telus's loader worked. Thank you guys so much. Plus I got to learn something useful when I get my next phone and run into this problem.
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06-09-2016 08:36 AM
I am guessing since I bought it from Wind Mobile they disabled LTE so I don't get faster internet when roaming.
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06-08-2016 07:16 PM
I am home and wont know till tomorrow. My home is not in an LTE area.
Thanks everybody and this is a great community.
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06-08-2016 05:05 PM
@JaK I believe you are correct. I missed his post. LOL.
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06-08-2016 05:04 PM
@JaK agreed 🙂
Welcome to our awesome Community @OldLadies 😄
Can you update us and let us know if you are able to get LTE on your phone?
Thanks,
Shazia
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06-08-2016 05:02 PM
Hi @ckl, isn't that the same as what was suggested by @kav2001c above, maybe that was even the thread you were looking for? (Not that it hurts to suggest it again, just wondering if I was missing some difference?)
And in addition to weloming @Barth, let's also throw out a big PM Community welcome to @OldLadies!
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06-08-2016 04:41 PM
Hello @Barth,
We are also very happy have you, thank you for choosing Public Mobile! 🙂
Cheers!
Shazia
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06-08-2016 04:16 PM - edited 06-08-2016 04:17 PM
If none of the above solutions work, then you might want to try this
Dial *#272*INSERT_IMEI_NUMBER_HERE# Choose carrier TLS (Telus) and click Install. The phone will restart and do a factory reset and should install the proper settings to enable LTE.
Remember to back up your data first if you any anything you don't want to lose.
I think there was a thread on this somewhere on this forum about having to install the correct carrier settings, I can't find it though.
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06-08-2016 03:48 PM
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06-08-2016 03:25 PM
@OldLadies welcome to the public mobile community! I suspect as already mentioned, you may have your phone's mobile network preference setting preventing it from connecting using LTE. Please check and let us know whether that resolves the problem when you have a moment.
@Barth welcome too! 🙂
>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
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06-08-2016 02:13 PM
Telus even sells the SM-G930W8 so there should be no issues
Check the settings @JaK posted above first
To reset phone you can view this thread here:
http://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Changing-Samsung-Phone-Info/m-p/53208
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06-08-2016 01:32 PM
Hi @OldLadies
That is the Canadian model so should have no compatibility issues with PM.
The first thing to do is check your Network Mode, it's under More Networks -> Mobile Networks, make sure it is the auto mode that includes LTE.
If that doesn't help, double check your APN settings, there is a article on how at this link http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-Up-Data-On-Your-Phone/ta-p/26.
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06-08-2016 11:46 AM
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06-08-2016 08:00 AM
So glad you found PM. As another previous Wind subscriber, I am really happy to be here.
Your key is to identify which sub-model of the Galaxy S7 you are using. Based on willmyphonework.net, I expect nine of the thirteen sub-models to be fully compliant with PM's network.
Fully compliant: SM-G930A, SM-G930F, SM-G930FD, SM-G9300, SM-G930K, SM-G930S, SM-G930L, SM-G930W, SM-G9308
Not fully compliant: SM-G930P, SM-G930R, SM-G930T, SM-G930V
If your sub-model is listed in the not fully compliant list, your phone will not connect to the LTE network consistently. Which phone do you have?