New porting issue

[Sparky1]

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat

[BKNS27]

@Sparky1 

You can private message a CS_Agent on the envelope icon above.

[Sparky1]

How do i get a "customer support agent"to give them the correct imei.

[computergeek541]

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@Sparky1 wrote:

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat

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Please follow the instructions provided in the text message. Also, of notie is how it's note an ESN/MEID that needs to be provided. You need to provided the corrected IMEI to the customer support agent.