New customer

[Yanchao]

Hello,

I am a new customer transferred from Roger’s on March 16.

I am trying to log into public mobile app but I could not receive 6-digit code sent to my phone xxxxxxxxxxxxxxxx for identification. I am using eSIM card and I can make phone call or send/receive texts

Thanks

[fixin · Accepted solution]

@Yanchao - This may be a porting issue, try your old Rogers SIM card, if it still has service, go here for the porting number: Messages 

If there is No Service on the Rogers SIM card try these things

• Reset network settings
• Restarting phone

If none work contact CS_Agent for further investigation:

⬇️Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

[Handy1]

@Yanchao  If you still have your old Roger’s sim you can try it in the phone if it works listing not complete . Also you could try and log k to your old Roger’s account is it still active . Also I will private message you the porting team number , they can give status update on the port and re trigger it if needed . As for logging in you can try to have the code resent few times or put in wrong code this may give you an option to send code to Email instead . if still no luck you can always 

submit ticket with support . using the chat bubble bottom right of screen 

If that doesn’t work you can always send private message to support .

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437