New customer, cannot make or receive calls

[LexusLC]

Just activated my SIM card, texts in and out work fine but not the calls. $15 plan with 100 minutes.

[TheOldVR]

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@LexusLC wrote:

Looks like after payment I had to return and select a plan so now problem fixed. Thanks.

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Cool - first I have heard of that for a fix, thanks for sharing something new!

Happy phoning!

[LexusLC]

Looks like after payment I had to return and select a plan so now problem fixed. Thanks.

[LexusLC]

When I go into my profile/plan it doesn't show any, only shows change plan...? My profile also shows that I have $15 available funds. Could it be that I have no plan selected even if I chose it during initial inscription?

[LexusLC]

Message says: sorry talk is not included in your plan. 

[TheOldVR]

Any chance you have another phone to try your SIM card in?

[computergeek541]

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@LexusLC wrote:

Just activated my SIM card, texts in and out work fine but not the calls. $15 plan with 100 minutes.

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I know that you have just activated, and that you haven't used any of your voice minutes, but can you log into your self-serve account to check to see how many minutes that it says that you have remaining?  What happens when you try to make a phone call? Do you hear some type of error message?

[Pizzaeh]

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@LexusLC wrote:

Just activated my SIM card, texts in and out work fine but not the calls. $15 plan with 100 minutes.

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Try the lost/stolen trick:

Once you log into your account...

Click the 'Plans and Add-ons' tab.

Click 'Lost/Stolen Phone' tab.

Click 'Suspend Service' button.

Log out of your account and wait several minutes.

Log back into your account and report that your phone has been found.