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New card added

Bobbi224
Good Citizen / Bon Citoyen

I added a new credit card to my account right before Auto Pay took effect but it obviously didn't renew in time. Now the $45 is on my account but whenever I go to reactivate the plan, it says I need to add funds. Any idea on how to fix it?

1 REPLY 1

RobertQc
Mayor / Maire

@Bobbi224 wrote:

I added a new credit card to my account right before Auto Pay took effect but it obviously didn't renew in time. Now the $45 is on my account but whenever I go to reactivate the plan, it says I need to add funds. Any idea on how to fix it?


@Bobbi224You need to add at least enough to cover the plan and taxes. Is the plan $45 + tax and you only have $45 in the account?

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