New activation failed

[Cale_Choboter]

Trying to activate 4 plans and port 4 numbers from Telus. Is this all because of the flash sale and the back log? Made 4 new account just can’t get past the activation in the app.

[hTideGnow]

hi @Cale_Choboter 

try reboot the phone and login to app again and see if you can complete the subscription

and if you are activating eSIM, can you double check if the PM  eSIM is already showing up on your Sim Manager or Settings-> Ceulluar?

if yes, then you need to manually enable it

if not, ask PM support agent to help, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage