11-04-2016 09:55 PM - edited 01-04-2022 06:03 PM
Yesterday, I set up a new account and chose to transfer my old number over from Fido. My payment for the120 days plan has been processed too.
However, for some reason, I am only able to make outgoing calls and use the data. I cannot receive anything. What is the issue here? Can someone please help me out. Thanks!
11-06-2016 08:17 AM
It's Day 3 since my activation and still experiencing the same issue.
11-05-2016 07:50 PM
11-05-2016 04:15 PM
Same problem for me. Additionally, I was able to receive sms yesterday but it stopped working. Now I can't receive incoming calls and incoming SMS.
11-05-2016 12:30 PM
11-05-2016 09:46 AM
11-05-2016 02:53 AM
That's just how porting works at Public (only outgoing communications working), but what is unusal is the amount of time is taking. Porting really should be completed within a few hours.
When you port a phone number during activation, Public immediately provisions your soon-to-be-ported phone number to your arccount and sim card. So when you make an outgoing call, your familiar phone numer will show on the other end. But, at this point, the phone number has not been transfered yet. Until that time, all incoming communications will continue to go to your Fido line.
This is contrast to how Wind and Rogers/Fido handle incoming porting of numbers. They assign a new phone number and only provision the number that you port in after it is all done.
11-04-2016 10:58 PM
@Mary_M Would you be able to assist me here?
11-04-2016 10:00 PM
tag one of community moderator for help. it should works shortly.