New activated SIM not working

[p_simmons]

Purchased a new SIM card Aug 14, and activated, it worked first day, now it’s saying not registered. Please Help. 

[esjliv]

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@p_simmons wrote:

Purchased a new SIM card Aug 14, and activated, it worked first day, now it’s saying not registered. Please Help. 

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 @p_simmons 

If the sim card works in another compatible phone, then check to see if the first phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

[BKNS27]

@p_simmons 

Try rebooting your phone by powering the phone off then power it back on by holding down the power button.

[computergeek541]

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@Timer wrote:

@p_simmons 

you get new number or port your old number to PM.

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Whether the customer ask for a number to be ported in or took a new number would make no difference in a situation of the Public Mobile service not working at all. 

[Timer]

@p_simmons 

you get new number or port your old number to PM.

[MrSpock · Accepted solution]

@p_simmons hi did you try reseating your sim?do you have another phone to try it in,try toggling in and out of airplane mode a few times if that fails you can contact 

 a customer service agent

you will need to open a ticket, to speak to a customer service agent    Click here or if you are having issues with Simon you can send private message to a CS Agent here:  https://bit.ly/2GGCJzH