New account. Data doesn't work.

[Rgnar]

I activated a simcard last night, amd ported my number over. Data will not connect onto my phone. I've restarted my phone, double checked that data was purchased, and have filled out the APN fields correctly. Still not able to connect to mobile data. Phone is compatible as it is an unlocked LG G5.

Any thing I am missing to connect to mobile data? Is there a waiting period for mobile data connection?

[bossbruin]

i did the network reset  and reentered the apn information.  data is working.  thank you.

[mimmo]

it was only some phones lg g4 and g5 (for sure) and possible a couple others that had this issue.

[Rgnar]

Thank you. The factory reset seems to have worked. In hindsight, it seems pretty obvious. Thanks again.

[ShawnC13]

@Rgnar, first I would start with the simpliest thing and make sure that mobile data is turned on.  I have had it where mine got turned off somehow.  Next step would be to verify that your LG G5 APN settings match this

[mimmo]

Before doing a reset i would pop sim in a different phnone and check data and check tbat the data addon is in your overview page.

[mimmo · Accepted solution]

You might need a factory reset

[Rgnar]

That did not work.

[will13am]

Try doing a network reset on the phone.  It should be in the backup and resets tab of the settings.