06-10-2026 01:53 PM
Ordered a new SIM online on 28 May, today is the 10th business day, didn't received it yet.
Solved! Go to Solution.
06-22-2026 08:46 PM
Thank you. I purchased it.
06-10-2026 02:29 PM
hi @Ramp
when you placed the order? Sim card delivery can be 3 days to 3 weeks here
But best to ask PM support agent for status update, you can submit by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Better to ask if you can pickup another one from a nearby Telus or Koodo store instead of wait longer to have them resend a new one
06-10-2026 02:19 PM
@Ramp you can purchase one instore from Koodo/Telus/Mobile Klink for $10+. And message agents to credit your account for the purchase.
