New Member - Refer a Friend Reward Confusion

[alienmario]

I just switched over from Freedom Mobile (FM) to Public Mobile (PM) on Monday and the process went well. On Tuesday, I switched over my wife's FM account to PM and used my number as a referral. Seems like it worked because I got the following text message from PM:

Public Mobile here. Congratulations! You have successfully referred a friend. If on a Rewards-eligible plan, see the Rewards tab in your Self Serve account.

Later today, I received the following text from PM:

Public Mobile here. Just to let you know, your Refer a Friend reward will be less on your next payment due to one of your friend's account inactivity.

I was able to find this forum post from November 2016 that appears similar to my issue. I was wondering if this glitch is still present and I should just wait it out for a few days.

[neatooo]

Yup, as long as the person you referred stays with PM< you'll get your discount.

[alienmario]

Does this mean the referal is active? Taken from my Self Serve Account:

My Rewards

AutoPay Reward ($6)

Community Reward $0

Refer-a-Friend Reward ($3)

[neatooo]

Great, you are on the right track!

[alienmario]

Data shows up as the following for her account:

My Add-Ons

Booster Name	Amount Used
12GB Data	0  /  12288 MB

Like I said, I'll be looking at the APN configuration later tonight and I'll follow up if needed.

[neatooo]

does the data show up on her self serve? you probably have to contact the mods. Actually send them pm now, and let them prioritize.

[alienmario]

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@neatooo wrote:
I suggest waiting a few days. Is your wife's line working? If it is not automatically resolved by next week, contact the mods.

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Yes, her line is working (text and calls), but not data however I think the data issue is related to missing APN configuration. I will be looking at the data issue later tonight.

[neatooo]

I suggest waiting a few days. Is your wife's line working? If it is not automatically resolved by next week, contact the mods.