Hello,
I just opened up an account yesterday, and I put in the request to keep my existing number, porting it for Bell Canada. I paid the prompted amount for my plan, and inserted the new Public Mobile SIM card, and the "coverage bars" has changed its name to "Public Mobile". I thought the request of porting my active number was a success, however:
1. I don't receive incoming calls. The calls go to an old "Bell" voice mail message stating the inbox is full. I could make outgoing calls.
2. I don't any receive texts, I only had a few texts from certain contacts!
3. Last night , Bell customer service said that "Public Mobile" did not put through the transferring request! and that I have to contact Public Mobile to re-submit the request again. Bell are saying they cannot help me with this problem as it needs initiation from Public Mobile.
Any help would be appreciated.
Sincerely,
Kerry
