Network SIM password

[hatethiscrap]

I have just activated an account with your company and when I boot my device I get the message "SIM network unlock PIN". I have tried my 4 digit passcode, and a suggested 1234 but neither option worked. It would have been helpful if you had a number to call so your customers could speak to an actual person, since it was frustrating enough going through the process and hitting a wall only to be greeted by some stupid bot then having to register a new account just to leave this message. At any rate the customer service aspect of your network leaves something to be desired, but for now I would simply like my phone to work, can you issue me a valid unlock code for this SIM I have purchased from you?

Thank you.

[hatethiscrap]

thanks

[ShawnC13]

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@hatethiscrap wrote:

I have just activated an account with your company and when I boot my device I get the message "SIM network unlock PIN". I have tried my 4 digit passcode, and a suggested 1234 but neither option worked. It would have been helpful if you had a number to call so your customers could speak to an actual person, since it was frustrating enough going through the process and hitting a wall only to be greeted by some stupid bot then having to register a new account just to leave this message. At any rate the customer service aspect of your network leaves something to be desired, but for now I would simply like my phone to work, can you issue me a valid unlock code for this SIM I have purchased from you?

Thank you.

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As stated above, your phone seems to be locked to your previous provider.  This is not a PM issue you will need to deal with your previous provider where they will provide you with an unlock code.  Some providers can do it through online chat service as well.

[dmbcanada]

Sounds like your phone is locked to your previous carrier and you would have to get it from your previous carrier.   If you have a Samsung you can contact them via online chat on the Samsung Canada website.     Do not keep entering random codes or you will then need a further Network PUK code.

[NDesai]

@hatethiscrap If your phone is already unlocked, then looks like you need to get the PUK code from the Moderator_Team. by sending a private message with your account details. 

[Carld123]

Sounds like you need to get your device unlocked from your previos provider..not public mobile...give your old company a call unlocking is free these days